Our service delivery model is based upon robust practices involving best-in-class People, Process and Technology. These elements form the cornerstones of our service delivery strategy and provide a platform that is flexible and customizable to suit specific client business dynamics.

	People    Only experienced personnel are hired thereby cutting down training time    All agents are fully dedicated to a client process    English speaking graduates with additional qualifications    All agents go through relevant certification programs    Typical training involves 2 weeks soft skills + client specific process training    Robust performance management and retention policies in place Process    ISO 9001:2000 and SEI: CMM level 5 for quality, ISO 27001:2005 for data security    Dedicated program management team at the facility and a local account manager in U.S.    Six-Sigma based transition and process improvement methodologies    Daily, weekly and monthly reporting that is customizable    Elaborate monitoring and quality control mechanisms in place Technology   Robust network architecture with multiple redundant paths   Multiple lines connecting U.S. PoP and India delivery centers   Best-in-class equipments   CISCO IPCC and Nortel Meridian platforms   Concerto dialer for outbound calling   Cisco router and LAN switches   Cisco Pix firewall and Websense for data security   Redundant power with UPS and back-up genset