We work with more than 15 clients in the High technology, Healthcare and Financial Services sectors. Some of the services we provide to our clients are outlined below:

Customer Service	Technical Support
Customer service & technical support for a leading wireless application provider Supporting over 250,000 subscribers Support provided via Voice & email based channels Blended delivery model supported from Salt Lake City, UT & Noida India Satisfied client for over 5 years Transaction types include Account maintenance, Billing inqueries, contract administration	Tech Support for a leading provider of network security solutions for small & medium sized firms L1 & L2 technical support to enterprise users via voice and web based channels Consistently met 99% compliance benchmark and reduced call handle time by 30% vis-a-vis SLA Topped CSAT conducted by client against its own five internal teams, averaged 3.5/4 More than 37% in cost savings to client
Receivables Management	Data Processing
California based leading provider of healthcare information systems and services Services include revenue cycle management to physician groups like medical billing, claims management, A/R follow-ups etc. Claims denial by insurance companies brought down from 20% to 10% Proper follow-up methods led to reducing A/R DSO from 70 days to 45 days on average	U.S. based client is the largest new homeowners list compiler with a market segment covering 50 states High-end regulatory data processing that involves sorting & analyzing almost a million docs per month and capturing relevant data into the CRM Helped reduce “market reach time” from 2-3 weeks to roughly 12 hrs Processing documents from over 50 counties in 6 states while sustaining quality output >99.5%