Agent skills comparison and performance optimization
Using Anagram solution, you can promptly compare your supervisors and agents on various KPIs. Also, recommend best practices to bridge the knowledge and skill gaps. The user-friendly Anagram solution offers complete flexibility to managers to filter results w.r.t region, site, product, and period.
Issues related to repeat calls, call abandoning, customer churn can be promptly identified and mitigated. As company learns to know system loopholes, it can bring immense value to the agent training & education program and customer experience. .