Reduce Your Operating Costs with Speech Analytics
Expedite Your ROI with R Systems’ Anagram
White paper
Speech Analytics can help contact centers discover exceptional opportunities for cost reduction and operational improvements. By continuing to use the traditional call monitoring and evaluation method, contact centers are missing out on several worthwhile opportunities- to increase operational efficiency, curtail high operating costs due to poor KPIs performance, and improve customer experience.
As time passes by, these missed opportunities will add up and lead to high cost of delaying the adoption of speech analytics for contact centers. So, the faster organizations adopt this technology, the bigger will be their profit margins.
Read this white paper by R Systems to understand how speech analytics can help you:
  • Control excessive operating costs by improving self-service channels effectiveness and metrics like FCR and AHT
  • Understand the benefits of using speech analytics over the traditional call monitoring and evaluation method
  • Get over contact center anomalies like high call volume, repeat contacts, and longer call handle durations
  • Improve agents’ productivity and performance
About R Systems
R Systems is a specialized IT, Analytics and BPO services and solutions provider catering to Fortune 1000, Government and Mid-sized organizations. We help global organizations realize their goals and transcend to higher levels of efficacy and performance through our analytics-driven and business transformative services.
Equipped with the right analytics tools, resources and domain expertise, R Systems provides end-to-end analytics solutions. Learn more about R Systems analytics offerings at analytics.rsystems.com
Download The White Paper