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Business Case
An American HRO focused on Payroll outsourcing is facing dilemma of growth. Growth = adding new customers + retaining old ones (industry churn @ 15%)
  • That means increased investments in
    Sales to acquire new customers and retain old ones
    Improving service levels
    And capital expenditure in technology and service capability
  • All this with overbearing trend of offshore and related margin pressures
Current Figures
  • Sales = 60 Mil (10K customers)
  • Costs (all) = 35 Mil (300 employee base)
  • EBDIT = 25 Mil Cost of Growth
  • Cost of new customer acquisition $272
  • Cost of new technology acquisition $417 per customer
  • Cost of improving customer retention $300 (estimate)
  • Cost of Capital investment per customer $230 (estimate)
    Per thousand customer base increase the investments and costs are about $1.2 Million
    Increasing reach would mean Geography, facilities, working capital, service depth, service width, training costs, tech absorption costs
This is where we come in
  • Let you focus on building your business without building additional costs
    Customer acquisition
    Customer retention
    Customer Service
    New Services (revenue streams) introduction
  • Additionally aid in improving margins
  • Reduce your operating overhead and capital investment needed for growth
    Typical cost savings in excess of 50%
  • Impact on current balance sheet!!! (Not in distant future)

 
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